IT Service Management

IT Service Management (ITSM) is an approach to delivery value to business value, through continuous alignment. This require the Service provider to understand the dynamics of the services, expectation of the consumers, practices & processes involved.

The various ITSM roles; mentioned below; play the major role in delivery value to consumer through efficient & effective management of services

ITSM ROLES

Service Delivery Manager

Operations Manager

Service Desk Manager