- 2 students
- 7 lessons
- 1 quizzes
- 1 day duration
Incident Manager is the popular role in IT Service Management. This module is focused on enabling and evaluating the ITSM professional who is aspiring or performing the role of Incident Management.
This course is based on the best practices in the industry and may suit all the scenario of the Incident Management, with limited variation to the actual scenarios of service organization.
The the role manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
0.00 average based on 0 ratings