Quality Management is an approach for managing all the activities that must be completed to ensure achieving the a desired level of efficiency & effectiveness. This requires defining & establishing quality policy, and further creation & implementation of quality planning, quality assurance, quality control and quality improvement.
Quality Management is an act of ensuring that the products & services meet the requirements of customer always. It is performed at organization level as well at the specific project or service levels. Quality Mangement plays a vital role in ensure organization’s success